At Craigs Bazaar, customer satisfaction is our top priority. We aim to provide high-quality products, but we understand that sometimes things don’t go as planned. This Refund and Returns Policy outlines the terms and conditions for refunds, returns, and exchanges to ensure a hassle-free experience for our customers.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and include all original packaging, accessories, and tags.
  • The return request must be made within 5-7 days of receiving the item.
  • Certain items, such as perishable goods, customized products, or items marked as non-returnable, are not eligible for returns.

2. How to Request a Return

Follow these simple steps to initiate a return:

  1. Contact our support team at support@craigsbazaar.com with your order number and reason for return.
  2. Our team will review your request and provide instructions for returning the item.
  3. Ship the item to the provided return address. We recommend using a trackable shipping method to ensure your return is received.

Refund and Returns Policy for Craigs Bazaar

At Craigs Bazaar, customer satisfaction is our top priority. We aim to provide high-quality products, but we understand that sometimes things don’t go as planned. This Refund and Returns Policy outlines the terms and conditions for refunds, returns, and exchanges to ensure a hassle-free experience for our customers.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and include all original packaging, accessories, and tags.
  • The return request must be made within 14 days of receiving the item.
  • Certain items, such as perishable goods, customized products, or items marked as non-returnable, are not eligible for returns.

2. How to Request a Return

Follow these simple steps to initiate a return:

  1. Contact our support team at support@craigsbazaar.com with your order number and reason for return.
  2. Our team will review your request and provide instructions for returning the item.
  3. Ship the item to the provided return address. We recommend using a trackable shipping method to ensure your return is received.

3. Refund Policy

Once we receive and inspect the returned item, we will process your refund.

  • Refunds are issued to the original payment method within 7-10 business days.
  • Any shipping fees paid during the original purchase are non-refundable unless the return is due to a mistake on our part (e.g., a wrong or defective item sent).
  • Refunds may be subject to a restocking fee if applicable.

4. Exchanges

If you received a defective or damaged product, we are happy to offer an exchange:

  • Contact us within 15 days of receiving the item.
  • Provide pictures or proof of the defect/damage.
  • Once approved, we will send a replacement product at no additional cost to you.

5. Items Not Eligible for Return or Refund

Certain items are exempt from being returned or refunded, including:

  • Clearance or sale items.
  • Personalized or custom-made products.
  • Items that are damaged due to misuse, neglect, or improper care.
  • Perishable goods (if applicable).

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

  1. Check your bank account or contact your credit card provider, as processing times can vary.
  2. If the issue persists, contact our customer service team at support@craigsbazaar.com for assistance.

7. Cancellation Policy

Orders can be canceled before they are shipped:

  • To request a cancellation, contact us at support@craigsbazaar.com as soon as possible.
  • Once the order has been shipped, it cannot be canceled, but you can initiate a return upon receiving the item.

8. Contact Us

If you have any questions or need assistance with returns or refunds, please don’t hesitate to contact us:

We are committed to making your shopping experience with Craigs Bazaar as smooth and enjoyable as possible. Thank you for choosing us!